Our minimum for delivery is 10 gallons. You are welcome to reach this minimum with any combination of 3 or 5 gallon bottles sizes. If weight is an issue, we recommend 3-gallon bottles, which are only 24 pounds. If space is an issue, you only need two 5-gallon bottles to reach the minimum.

The two most common orders for our customers are:
Four 3-gallon bottles (12 total gallons) for $30
Two 5-gallon bottles (10 total gallons) for $25

We will deliver your first order at the soonest normally scheduled day for your area. Your fee will be processed the day before delivery.

Your delivery day is based on your location. It will always fall on the same day of the week, barring Holiday disruptions. We are in each area once per week, so delivery may be scheduled in any convenient week-based increment. This also makes it easy to get a delivery if you run out of water unexpectedly – just give us a call or drop an email, and we’ll add you to the week’s schedule!

We deliver to the following areas:

• Monday: Northwest Reno (north of I-80), North Valleys, Cold Springs, Verdi
• Tuesday: Sparks (north of I-80), Spanish Springs, Sun Valley
• Wednesday: Southeast Reno (east of I-580), Damonte Ranch, Hidden Valley, Huffaker Park, Virginia Foothills
• Thursday: Carson City, Mound House, Washoe Valley, South Meadows (west of I-580, south of Bartley Ranch), Galena
• Friday: Southwest Reno (south of I-80, north of Bartley Ranch), Caughlin Ranch, Midtown, Downtown

Our delivery window is between 9am – 5pm, Monday – Friday. Holidays may extend this delivery window.

Although we can’t guarantee that we will be at your office at a particular time, we will always do our best to accommodate your time window whenever possible, so do please let us know your office hours.

We deliver in BPA-Free plastic bottles, available in 3 or 5 gallon sizes. These bottles are reusable and recyclable, so they never end up in the landfill.

Remember to gently lift, handle, and set the bottles down with care, as they are more fragile than bottles containing BPA.

Please leave your empty bottles out for our driver on the morning of your delivery day. You are welcome to leave your plastic caps on the empty bottles to protect the interior, but it is not necessary to do so.

Unlike most delivery companies, we do not charge an initial bottle deposit for your first delivery. Instead, we only charge a deposit if you don’t return your empty bottles on delivery days. So it’s possible for you to avoid deposit fees entirely by simply remembering to leave your empty bottles out for pickup, which can be a great money saver!

Emailed invoices are a handy reminder that we will be arriving the following day, so you can set them out in the morning.

We sell ceramic crocks and electric water pumps for dispensing water, which we will bring with your first delivery.

You are welcome to change your bottle quantity and/or delivery frequency, skip a future delivery, or place your account on temporary hold whenever you need to do so. There is no fee for skipping deliveries or pausing service, and we encourage you to monitor your water consumption and make changes as necessary to avoid getting overloaded or running out of water. Just give us a call or drop an email at least 24 hours in advance to make changes to your service, and we’ll be happy to assist you!

If you will be on hold for more than 30 days, a bottle deposit will be charged for bottles in your possession. To avoid this deposit fee, you may want to return any bottles you have on hand if you expect to be on hold for an extended period of time.

Our drivers do not carry extra bottles on their routes, and are typically unable to fill on-site requests for extra bottles. Also, rejecting a delivery after we arrive at your location will result in a small fee to cover our delivery expenses. Therefore, we recommend calling or emailing us ahead of time for any changes you wish to make to your delivery service. This will ensure our drivers are prepared, so you always get the amount of water you need!

Under some circumstances, our driver may not be able to complete a delivery. Common reasons for a missing delivery include:

• No Access due to construction, locked office doors, locked community gates, dangerous/icy passageways or animals, etc. We will retry delivery again the next week.
• Declined credit card/non payment. Your delivery will automatically be skipped for non-payment. We will email you the day before delivery if your payment is declined, so keep an eye out for these emails. Please call with a new payment method to continue service.
• Overloaded with water. If our driver has access to your water bottles and can monitor your bottle load, we will skip delivery if you are getting overloaded. This helps us keep bottles in play for other customers, and helps you avoid deposit fees. However, if you wish to keep extra bottles on hand for emergency or peace of mind, you are welcome to do so! Just let us know.
• Refused. Someone at the location refused the delivery.
• Force Majuere

Your account is automatically billed the day before delivery. A receipt will be emailed to you after a successful charge, and a failure notification emailed for declined payment. To avoid service interruption, please contact us with updated credit card information should you receive a declined payment notification.

You may update your payment method online by logging into your account, or call us at 775-870-9727. For your safety, please do not email credit card numbers.

You may cancel your service at any time. A temporary holding fee will be applied to your account for any bottles in your possession at the time of cancellation. This fee is entirely refundable on return.