FAQ

To modify your ongoing delivery service—whether it’s the delivery frequency or the number of bottles—please reach out to us via email or call us at 775-870-9727. Our hours are Monday to Friday, from 9 AM to 2 PM. We kindly ask for at least 48 hours’ notice to ensure we can prepare your order and adjust billing before the automatic charge.

The simplest way to skip a delivery is to Email us or call 775-870-9727, during our business hours, Monday to Friday, from 9 AM to 2 PM. We’ll handle everything for you!

Alternatively, you can choose to SUSPEND your account temporarily. Just remember to log back in later to REACTIVATE your service when you’re ready to resume.

Please allow at least 48 hours’ notice to avoid automated payment. If you need to suspend your account after your payment has been processed, the payment will be credited to your account for future fees or applied to your bottle deposit.

To place your account on a temporary hold, simply select SUSPEND. Please allow at least 48 hours’ notice to avoid automated payment. If you need to suspend your account after your payment has been processed, the payment will be credited to your account for future fees or applied to your bottle deposit.

To resume delivery service, select REACTIVATE. If you reactivate service on the evening before or the morning of your area’s delivery day, then your service may be delayed until the following week.

To cancel your account, please select CANCEL.

We will schedule an empty bottle pickup on the next delivery day for your area. Please leave all bottles out for collection by 9am. Your bottle deposit will be refunded upon receipt of all bottles in good condition within 30 days of cancellation.

As outlined in our Delivery Terms, a temporary bottle deposit may be placed on your account for any bottles not already covered by a deposit at the time of cancellation. Read More…

If your service was suspended due to a declined payment, you will first need to update your payment information and pay any outstanding bills before reactivating.

Your delivery will be scheduled for the next nearest day that we are in your service area. If you reactivate service on the evening before or the morning of your area’s delivery day, then your service may be delayed until the following week.

If you update your contact or delivery address information, please email us. This will ensure that your details are accurately reflected in our driver’s delivery system, which is separate from the website’s payment system. Thank you!