FAQ
To make a change to your standing delivery service, such as frequency or number of bottles, email us or call 775-870-9727 Monday-Friday between 9-2. Please provide at least 48 hours notice so that we may prep your order in advance.
The easiest way to SKIP a delivery is to Email us or Call 775-870-9727, Monday-Friday between 9-2, and we will take care of everything for you.
Alternatively, you may select SUSPEND to temporarily deactivate your account. However, you will be charged a bottle deposit fee in accordance with our Bottle Policy regarding account suspensions (see below). This is because we will not know that you are simply skipping a delivery. You will also need to log back in later to REACTIVATE when you are ready to resume service.
Please provide at least 48 hours notice to avoid the automated payment. If you need to skip delivery after your payment is processed, your payment will be applied to your account as a credit for future fees.
To place your account on a temporary hold, select SUSPEND.
Please provide at least 48 hours notice to avoid the automated payment. If you need to place your account on hold after your payment is processed, your payment will be applied to your account as a credit for future fees, or to your bottle deposit (see below).
Per our Delivery Terms, we will place a temporary bottle deposit on your account. Read More…
To cancel your account permanently, select CANCEL.
Per our Delivery Terms, we will place a temporary bottle deposit on your account for any bottles in your possession at the time of cancellation. If you cancel your account after your delivery payment was processed, your payment will be applied to your bottle deposit. Read More…
To resume delivery on a Suspended account, select REACTIVATE. If you need to update your Payment Source, you will need to Reactivate your account first.
Your delivery will arrive when we are next in your service area:
Monday: Northwest Reno (north of I-80), North Valleys, Cold Springs, Verdi
Tuesday: Sparks (north of I-80), Spanish Springs, Sun Valley
Wednesday: Southeast Reno (east of I-580), Damonte Ranch, Hidden Valley, Huffaker Park, Virginia Foothills
Thursday: Carson City, Mound House, Washoe Valley, South Meadows (west of I-580, south of Bartley Ranch), Galena
Friday: Southwest Reno (south of I-80, north of Bartley Ranch), Caughlin Ranch, Midtown, Downtown
If you reactivate the day before your service area, we will make every effort to get you on the calendar for the next day’s service, but it may be delayed until the following week. Please contact us with questions and we will be happy to clarify.
Please email us if you update your Name, Email Address, Delivery/Payment Address or other contact information so that we may ensure you are properly updated in our driver’s secondary delivery system. Thank you!
If your account is currently on Hold or Cancelled due to a payment decline, you will need to reactivate your account first before you can update the credit card.