My Account

Our team will personally assist you with all service adjustments to your delivery frequency, number of bottles, or water type. You may use the form on the Adjust Your Order section, or reach out to us via email or call us at 775-870-9727. Our hours are Monday to Friday, from 9 AM to 2 PM. We kindly ask for at least 48 hours’ notice to ensure we can prepare your order in time, and adjust billing before the automatic charge.

The simplest way to skip a delivery is to Email us or call 775-870-9727, during our business hours, Monday to Friday, from 9 AM to 2 PM. We’ll handle everything for you!

Alternatively, you can use the Pause or Cancel Service section to SUSPEND your account temporarily, then log back in later to REACTIVATE your service when you’re ready to resume.

Please allow at least 48 hours’ notice to avoid automated payment. If you need to suspend your account after your payment has been processed, the payment will be credited to your account for future fees or applied to your bottle deposit.

To place your account on a temporary hold, access the Pause or Cancel Service section and select SUSPEND. Please allow at least 48 hours’ notice to avoid automated payment. If you need to suspend your account after your payment has been processed, the payment will be credited to your account for future fees or applied to your bottle deposit.

To resume delivery service, return to the Pause or Cancel Service section and select REACTIVATE. We will resume service on the nearest day that we are back in your service area.

To cancel your account, please select CANCEL in the Pause or Cancel Service section.

We will schedule an empty bottle pickup on the next delivery day for your service area. Please leave all bottles out for collection by 9am. Your bottle deposit will be refunded upon receipt of all bottles in good condition within 30 days of cancellation.

As outlined in our Delivery Terms, a temporary bottle deposit may be placed on your account for any bottles not already covered by a deposit at the time of cancellation. Read More…

If your service was suspended due to a declined payment, you will first need to Update Payment Method, then reactivate your service in the Pause or Cancel Service section. You will also need to pay any outstanding bills if applicable.

Your delivery will be scheduled for the next nearest day that we are in your service area.