Delivery Terms & Conditions
You, the Account Owner, are contracting with Blue Dot Water for delivery services. To avoid unexpected fees or confusion, please carefully read the following terms of your account. These terms may be updated periodically without notice:
Northwest Reno: Monday
Southeast Reno: Wednesday
Carson City & South Meadows: Thursday
Southwest Reno: Friday
DELIVERY DAY: On delivery day, please leave your empty bottles out for our driver. We will deliver the quantity of water specified in your recurring order. We do not alter delivery based on the amount of empty bottles you leave out, so please contact is in advance if you need to make changes.
MINIMUM DELIVERY REQUIREMENT: There is a 10 Gallon minimum water order for delivery.
ORDER MODIFICATION: You may modify or skip your delivery as needed. Please let us know by calling 775-870-9727 at least 24 hours before delivery. Deliveries refused on site will be subject to a $10 fee.
BOTTLE RETURN: To keep costs low for our clientele, we do not charge a bottle deposit. In order to maintain this policy, it is imperative that you always remember to leave your empty bottles out on delivery day for pickup. This ensures they stay in rotation and do not need to be replaced.
If you are getting overloaded with water, call or email us to request a skip. In the event of a large buildup pf bottles, we will attempt to remind you with note cards attached to your bottles. Continued failure to return bottles will be assessed an $10 fee per bottle, refundable upon return. Your emailed invoices are a handy reminder to leave bottles out the next morning.
If you wish to keep extra bottles on hand for emergency, please contact us to make special arrangements.
BOTTLE USE & REPLACEMENT: Bottles are strictly intended for Blue Dot Water only. Do not place any foreign substances in them, edible or otherwise. Damaged, contaminated, or missing bottles are subject to a replacement fee of $10 per bottle. Scratches and scuffs are considered normal wear.
BPA-free bottles are surprisingly fragile! Extra care should be taken when handling them.
EMERGENCY WATER: Delivery bottles are not intended for long term storage (emergency water). If you wish to keep extra bottles on hand for emergency, please call us to make special arrangements.
TOWER RENTAL POLICY: There is a 10 gallon minimum water order per month for tower rental. You must clean your dispenser every 3-6 months to maintain water cleanliness and to keep your tower in proper working condition. Cleaning instructions may be found at http://www.bluedotewater.com/tower-maintenance.
If you experience a malfunction with your unit, please call 775-870-9727. Towers damaged through customer negligence are subject to a replacement fee equal to the full retail value of the unit.
Blue Dot Water may not be held liable for damage to property resulting from leaks or other unit malfunction. We recommend you protect your floors and locate your tower away from important or expensive items.
PAYMENT: Blue Dot Water will automatically bill your credit card on file the day before each delivery. We reserve the right to refuse delivery without warning upon consecutive non-payment.
EMERGENCY WATER: Emergency water is available at our normal delivery rate plus a $10 deposit per bottle. We suggest replacing stored water every 6-12 months.
CANCELLATION: This is a month-to-month service agreement. You may cancel at any time by phone or email. Bottles and/or towers must be returned to our store within 30 days of cancellation. Unreturned bottles are charged $10 per bottle. Unreturned towers are charged at full retail value.
Chris & Christina - Blue Dot Water